Frequently Asked Questions
What shipping options are there?
Several shipping options are available, and these will be automatically applied at checkout. For smaller orders, we use letterbox mail. These are packaged in a letterbox-sized box or protective envelope, stamped with the necessary postage. You will not receive a track & trace code for this option.
Orders that are larger and no longer fit in your mailbox are shipped with a track & trace code as standard, so you can track your package at any time. Packages are always shipped via Bpost.
Can I also pick up my order?
No, it is not possible to collect your order at the moment.
When will my order be shipped?
Your order will always be shipped within 1 to 2 business days. We reuse as much of our cardboard boxes and other materials as possible to ship your orders.
I have another question, what now?
For all other questions you can always use the contact form .